The CPENAX NUTRITION shipping department operates Monday through Friday, from 8:00 a.m. to 4:00 p.m. Eastern Time, excluding holidays.

CPENAX NUTRITION supplements can be shipped domestically and internationally. We also ship to APO/FPO military addresses and PO Boxes.

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Once your order has shipped, you will receive an email containing your tracking information.

Please allow approximately 3–5 business days for normal order processing. During holidays, new product releases, sales, and major promotions, processing may take approximately 7–10 business days.

Shipping rates are calculated based on factors such as package weight, destination, selected shipping method, and carrier rates.

Applicable sales tax is calculated separately based on your order and shipping destination.

International orders may also be subject to taxes, duties, customs charges, brokerage fees, or other import-related fees depending on the destination country.

Shipping estimates displayed at checkout are estimates and do not begin until your package has been accepted or picked up by the shipping carrier.

Please allow approximately 3–5 business days for order processing. During holidays, releases, and promotional periods, processing may take approximately 7–10 business days.

Estimated carrier transit times:

USPS

• First Class Package: approximately 3–5 business days
• Priority Mail: approximately 1–3 business days

FedEx

• Ground Home Delivery: approximately 1–5 days
• Alaska and Hawaii: approximately 3–7 days
• Standard Overnight: approximately 1 business day

Carrier delivery times are estimates and are not guaranteed by CPENAX NUTRITION.

International customers are responsible for researching all supplements, ingredients, and applicable regulations before ordering.

Some ingredients sold legally in the United States may be restricted, regulated, or prohibited in other countries.

International shipping rates are calculated based on the destination, package weight, carrier, and shipping service selected at checkout.

Depending on the destination and checkout method, taxes and duties may either be collected during checkout or charged separately by customs, the carrier, or another government authority.

Any additional customs charges, duties, import taxes, brokerage fees, or other destination-country fees are the customer's responsibility unless explicitly stated as included during checkout.

Processing normally takes approximately 3–5 business days. During holidays, releases, and promotions, processing may take approximately 7–10 business days.

USPS

• Priority Mail International: approximately 6–10 business days

FedEx

• International Connect Plus: approximately 1–5 business days

International shipments may experience additional delays caused by customs, inspections, carrier disruptions, or local delivery agencies.

If an international order is returned to our warehouse because of customs, an incorrect or incomplete address, refusal of delivery, unpaid import fees, or failure to collect the shipment, refund or reshipment eligibility may be limited.

Please monitor your tracking information carefully. If your order is held by customs or your local mail carrier, contact them promptly to determine whether documentation, payment, or additional information is required.

For assistance, contact us at support@cpenaxnutrition.com.

Please use the following format:

If your package appears to be lost, stolen, or delivered to an incorrect address, contact CPENAX NUTRITION Customer Support as soon as possible at support@cpenaxnutrition.com.

Once a shipment has been transferred to the carrier, delivery is controlled by that carrier. CPENAX NUTRITION will assist you with available tracking information and carrier inquiries whenever possible.

If your order includes package protection, contact us promptly so we can determine whether a claim can be filed under the applicable protection plan.

If you opted out of package protection, you should also contact the applicable shipping carrier directly to report the issue and initiate any available claim.

If an item arrives damaged, take clear photographs of:

• The damaged product
• The shipping box or mailer
• Any damaged packaging
• The shipping label, when possible

Please do not discard the product or packaging until our Customer Support Team confirms that it is safe to do so.

Email the photographs along with your order number to support@cpenaxnutrition.com.

If package protection was purchased, contact us promptly so we can review the shipment and determine whether a protection claim applies.

If package protection was declined, please also contact the shipping carrier directly regarding transit damage.